White Paper: Outtasking Utility Bill Management
This paper briefly describes outsourcing and outtasking. Specifically, it addresses the outtasking of the utility billing process. It provides an overview of the potential benefits of outtasking, including bill consolidation, bill validation, and reporting. It highlights the service options available to organizations and suggests ways for
achieving maximum value from an outtasking strategy.
Outsourcing isn’t new. The practice of contracting out a product, task, or service has been around for decades if not centuries.
In fact the ancient city-states of the Near East were great outsourcers. While most could afford standing armies, they often decided it was more efficient simply to hire highly trained, thoroughly equipped mercenaries. Outsourcing
military resources allowed the city-states to focus on their core missions: governance, commerce, trade, and agricultural production.
In the global marketplace, outsourcing remains a key strategy. Harvard Business Review recently estimated that more than 90% of companies already outsource one or more activities, and that outsourcing expenditures
will triple to $318 billion by 2001.
In fact, outsourcing may already be part of your organization on some level.
| Attachment | Size |
|---|---|
| BM White Paper.pdf | 116.89 KB |